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Case study 01

Mobile Commerce Platform

Built a scalable shopping experience designed for high-volume customer engagement.

Client

Kavana Retail Group

Industry

E-commerce

Platform

Mobile App

Services

Product strategy, UI/UX design

Timeline

18 weeks

Flutter · Node.js · Firebase

01 / Challenge

A regional retailer was losing mobile customers to a slow, web-wrapped app. Checkout abandonment sat above 70% and catalogue browsing stalled on mid-tier devices.

02 / Our approach

We rebuilt the storefront as a native-feeling Flutter application with an offline-capable catalogue, a three-step checkout and a merchandising layer the marketing team could operate without engineering support.

03 / UX / UI

Product discovery was restructured around a single scrolling surface with persistent search. Every state — empty cart, failed payment, out-of-stock — was designed explicitly rather than left to the framework.

04 / Technology architecture

A Node.js commerce API sits in front of the existing ERP, with Firebase handling identity, messaging and analytics. A read-optimised catalogue cache keeps browse latency under 200ms at peak.

05 / Development

Delivered in nine two-week sprints with installable builds from sprint one, feature flags for staged rollout and automated device-matrix testing.

Key features

What We Shipped.

    01Offline catalogue with background sync
    02Three-step checkout with saved payment methods
    03Merchandising console for non-technical staff
    04Personalised recommendations
    05Order tracking with push notifications

Results

Business Impact.

2.4x

Mobile conversion

-46%

Checkout abandonment

190ms

Median browse latency

4.8

Store rating

Technology stack

FlutterNode.jsFirebaseProduct strategyUI/UX designMobile App DevelopmentWeb Application Development

Gallery

Inside The Product.

MOBILE COMMERCE PLATFORM / 01
MOBILE COMMERCE PLATFORM / 02
MOBILE COMMERCE PLATFORM / 03

Client testimonial

They questioned half our requirements in the first week — and they were right about most of them. The app we shipped is simpler and performs far better than what we asked for.

Meera RaghunathanChief Digital OfficerKavana Retail GroupSingapore

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