Case study 02
Fintech Onboarding Suite
Cut regulated customer onboarding from nine days to under one.
Client
Northbank
Industry
Fintech
Platform
Web Platform
Services
Web Application Development, SaaS Development
Timeline
22 weeks
01 / Challenge
Compliance onboarding was a chain of email attachments and manual review queues. Applications took nine days on average and a third were abandoned midway.
02 / Our approach
We modelled the entire onboarding journey as a state machine, then built a customer-facing application flow and an internal review console on top of the same engine.
03 / UX / UI
The applicant experience was reduced to five short steps with resumable progress. Reviewers received a dense, keyboard-driven console designed for hundreds of decisions per day.
04 / Technology architecture
A Go service orchestrates KYC providers, document storage and decisioning with full audit trails. Every state transition is immutable and replayable for regulators.
05 / Development
Built with contract-first APIs so web and internal tooling progressed in parallel, with load testing against three years of projected volume before launch.
Key features
What We Shipped.
Results
Business Impact.
9d → 18h
Onboarding time
+38%
Application completion
99.98%
Platform uptime
-52%
Manual review load
Technology stack
Gallery
Inside The Product.
Client testimonial
“The audit trail alone paid for the project. Our regulator review went from a three-week exercise to an afternoon.”
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